Helen attempted many courses, but failed to complete them in the past before coming to WOI. She registered on the Customer Care course. She performed very well in class but had challenges completing the coursework. The assessor was able to identify her learning phobia and changed the teaching methods to suit her learning style. She provided Helen with extra one- to-one coaching to build her confidence, recorded interviews, and worked closely with the manager at her work placement to put in place the required support to complete her learning. Helen has now completed her course with good employment prospects, which would not have been possible without additional support provided by WOI and its partners.